BrainPredict Customer
AI-powered customer service intelligence platform with 28 specialized AI models covering ticket routing, escalation prediction, SLA management, sentiment analysis, and customer experience optimization. Achieve 40% faster resolution times.
Available in 30+ Languages
All AI predictions, insights, and recommendations from this platform are automatically translated to your preferred language using our T5 Translation Service. Choose your languages during installation.
28 Specialized AI Models
Comprehensive customer service intelligence powered by ensemble AI (BERT + XGBoost + Prophet + spaCy)
Customer Core
Central orchestration engine coordinating all 28 customer service AI models with XGBoost + BERT + Prophet
Ticket Router
Intelligent ticket routing based on content, priority, and agent expertise with BERT + XGBoost
Resolution Predictor
Predicts resolution time and optimal resolution path with XGBoost + Prophet
SLA Manager
Monitors SLA compliance and predicts breach risks with XGBoost + time series analysis
Escalation Predictor
Predicts escalation likelihood and recommends preventive actions with XGBoost + BERT
Workload Balancer
Optimizes agent workload distribution with XGBoost + optimization algorithms
Customer Dashboard Generator
Generates real-time customer service dashboards and KPIs with Prophet + XGBoost
NPS Predictor
Predicts Net Promoter Score and customer satisfaction with XGBoost + BERT
Journey Optimizer
Optimizes customer journey touchpoints with XGBoost + path analysis
Sentiment Analyzer
Real-time sentiment analysis across all channels with BERT + spaCy + XGBoost
Churn Risk Detector
Detects churn risk signals and recommends retention actions with XGBoost + LSTM
Experience Scorer
Scores customer experience across all interactions with XGBoost + BERT
Touchpoint Analyzer
Analyzes touchpoint effectiveness and optimization opportunities with XGBoost + clustering
Real-Time Coach
Provides real-time coaching suggestions to agents with BERT + XGBoost
Knowledge Recommender
Recommends relevant knowledge articles to agents with BERT + semantic search
Response Generator
Generates response suggestions based on context with BERT + XGBoost
Quality Predictor
Predicts interaction quality and identifies improvement areas with XGBoost + BERT
Chatbot Orchestrator
Orchestrates chatbot interactions and handoffs with BERT + intent classification
Deflection Predictor
Predicts self-service deflection opportunities with XGBoost + BERT
FAQ Optimizer
Optimizes FAQ content based on usage patterns with BERT + clustering
Intent Classifier
Classifies customer intent across channels with BERT + XGBoost
Auto-Resolution Engine
Automates resolution of common issues with BERT + rule engine + XGBoost
Feedback Analyzer
Analyzes customer feedback for actionable insights with BERT + sentiment + XGBoost
Feature Request Prioritizer
Prioritizes feature requests based on impact with XGBoost + NLP
Trend Detector
Detects emerging trends in customer issues with XGBoost + anomaly detection
Root Cause Identifier
Identifies root causes of recurring issues with XGBoost + causal analysis
Customer Intelligence Aggregator
Aggregates insights from all customer service models with BERT + XGBoost
Technology Validation
28 AI models validated through 600+ test scenarios, ready for real-world deployment
Specialized models for Customer use cases
Validated across 600+ test scenarios
Extensively tested, ready for real business conditions
Want to test Customer with YOUR real data?
Apply for Field TestingComprehensive Customer Service Intelligence
Transform every aspect of your customer service operations with AI-powered intelligence
Intelligent Ticket Routing
AI-powered ticket routing based on content, priority, and agent expertise
Escalation Prevention
Predict and prevent escalations before they happen
SLA Management
Real-time SLA monitoring and breach prediction
Sentiment Analysis
Real-time sentiment analysis across all channels
Churn Prevention
Detect churn risk signals and recommend retention actions
Agent Coaching
Real-time coaching suggestions for agents
Self-Service Optimization
Optimize self-service channels and deflection rates
Cross-Platform Intelligence
Aggregate customer insights from all BrainPredict platforms
16 Customer Service Platform Connectors
Seamlessly integrate with your existing customer service platforms (80%+ market coverage)
Simple, Transparent Pricing
All tiers include 100% of features. Only license count differs.
Starter
1-10 licenses
- All 28 AI Models
- 16 System Connectors
- Intelligence Bus Integration
- On-Premise Deployment
- Zero-Knowledge Architecture
Professional
11-25 licenses
- All 28 AI Models
- 16 System Connectors
- Intelligence Bus Integration
- On-Premise Deployment
- Zero-Knowledge Architecture
Need more than 50 licenses? Contact us for custom enterprise pricing.
All prices in EUR (€). Annual billing includes 15% discount. Multi-platform bundles available with 5-25% additional discount.