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BrainPredict Customer Service Intelligence
Experience how 28 AI Models work together to transform customer service operations
47,284
Monthly Tickets
4.2 hrs
Avg Resolution
94.7%
CSAT Score
28
AI Models
Intelligent Ticket Queue
Unable to access premium features after upgrade
HighTKT-84721 • Sarah Johnson • Wait: 12 min
72%
Escalation Risk
Sentiment
Frustrated (28%)
Predicted Resolution
35 min
Recommended Agent
Michael Chen
AI Recommendation
URGENT: High escalation risk. Route to senior agent with billing expertise. Customer has been loyal for 3 years - prioritize retention.
Feature request: Dark mode for mobile app
LowTKT-84722 • David Park • Wait: 3 min
8%
Escalation Risk
Sentiment
Neutral (65%)
Predicted Resolution
15 min
Recommended Agent
Auto-Response
AI Recommendation
Low complexity. Can be handled by automated response with feature request acknowledgment and roadmap link.
Integration with Salesforce not syncing contacts
CriticalTKT-84723 • Enterprise Corp • Wait: 2 min
89%
Escalation Risk
Sentiment
Urgent (15%)
Predicted Resolution
2.5 hrs
Recommended Agent
Technical Escalation Team
AI Recommendation
CRITICAL: Enterprise customer with €450K ARR. Integration issue affecting their operations. Immediate escalation to technical team required.
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BrainPredict Customer uses 28 AI models to optimize ticket routing, predict escalations, and deliver exceptional customer experiences.