BrainPredict Customer Connectors

16 Enterprise Connectors

BrainPredict Customer includes 16 pre-built connectors covering 85%+ of the customer service platform market.

Supported Platforms

Platform	Market Share	Features
Salesforce Service Cloud	23%	Cases, Knowledge, Omni-Channel
Zendesk	15%	Tickets, Help Center, Chat
ServiceNow	12%	Incidents, Knowledge, Virtual Agent
Genesys	10%	Contact Center, Workforce, Analytics
NICE CXone	8%	Omnichannel, Workforce, Analytics
Freshdesk	8%	Tickets, Knowledge, Automations
Intercom	7%	Conversations, Help Center, Bots
Five9	6%	Contact Center, IVR, Analytics
Talkdesk	5%	Contact Center, AI, Workforce
HubSpot Service Hub	5%	Tickets, Knowledge, Feedback
Zoho Desk	4%	Tickets, Knowledge, AI
Help Scout	3%	Conversations, Docs, Beacon
Gladly	3%	Conversations, Knowledge, People
Kustomer	2%	Conversations, Knowledge, AI
Gorgias	2%	E-commerce Support, Macros
Front	2%	Shared Inbox, Workflows, Analytics

Connector Configuration

# Example: Salesforce Service Cloud Connector
connectors:
  salesforce_service_cloud:
    enabled: true
    credentials:
      client_id: "your_client_id"
      client_secret: "your_client_secret"
      instance_url: "https://your-instance.salesforce.com"
    sync:
      frequency: "real-time"
      objects: ["Case", "Contact", "Account", "Knowledge__kav"]
    features:
      omni_channel: true
      knowledge_sync: true
      case_routing: true

Data Sync Capabilities

• Real-time sync: Instant data synchronization via webhooks
• Batch sync: Scheduled bulk data transfers
• Bi-directional: Read and write capabilities
• Incremental: Only sync changed records