BrainPredict Communications Troubleshooting
Common issues and solutions to help you resolve problems quickly. Can't find your issue? Contact our support team 24/7.
Quick Links
Authentication & API
API Key Not Working
Symptoms:
- •401 Unauthorized error
- •Authentication failed message
Solutions:
- Verify API key is correct and not expired
- Check that key starts with "bp_communications_live_"
- Ensure key is in Authorization header: "Bearer YOUR_KEY"
- Regenerate key if compromised
Rate Limit Exceeded
Symptoms:
- •429 Too Many Requests error
- •Rate limit exceeded message
Solutions:
- Check your plan tier rate limits
- Implement exponential backoff retry logic
- Upgrade to higher tier for more requests
- Cache responses to reduce API calls
Connectors
Connector Connection Failed
Symptoms:
- •Connection timeout
- •Invalid credentials error
Solutions:
- Verify platform API credentials are correct
- Check callback URLs are properly configured
- Ensure IP address is whitelisted (if required)
- Test credentials directly with platform API
Data Not Syncing
Symptoms:
- •No new mentions
- •Stale data
- •Missing updates
Solutions:
- Check connector status in Settings → Connectors
- Verify monitoring keywords are configured
- Review sync logs for errors
- Reconnect the platform connector
Truth Verification
Low Confidence Scores
Symptoms:
- •Confidence <70%
- •Inconclusive results
Solutions:
- Provide more evidence sources (3+ recommended)
- Use authoritative sources (official docs, benchmarks)
- Add more context to the claim
- Verify sources are accessible and not behind paywalls
Verification Taking Too Long
Symptoms:
- •Timeout errors
- •Slow response times
Solutions:
- Reduce number of sources to analyze
- Use smaller documents (<10MB)
- Check API rate limits
- Contact support for large-scale verification
Crisis Detection
False Positive Alerts
Symptoms:
- •Too many alerts
- •Non-critical alerts
Solutions:
- Adjust sensitivity from "high" to "medium"
- Increase alert threshold (e.g., 70% → 80%)
- Refine monitoring keywords
- Use negative keywords to filter noise
Missing Crisis Alerts
Symptoms:
- •Crisis not detected
- •Late detection
Solutions:
- Increase sensitivity to "high"
- Lower alert threshold (e.g., 70% → 60%)
- Add more monitoring keywords
- Connect more social media platforms
Message Optimization
Low Engagement Predictions
Symptoms:
- •Predicted engagement <2%
- •Low optimization scores
Solutions:
- Follow AI recommendations (emojis, power words)
- Post at recommended times
- Target correct audience segment
- Test multiple message variations
Still Need Help?
Our support team is available 24/7 to help you:
- Email: support@brainpredict.ai
- Live Chat: Available in the portal (bottom right)
- Phone: +372 6630414 (Mon-Fri, 9 AM - 6 PM CET)
- Community: community.brainpredict.ai