BrainPredict Commerce Review Intelligence Setup

Review Intelligence Setup

Aggregate reviews, analyze sentiment, and generate AI responses.

Step 1: Connect Review Sources

Enable review aggregation from multiple sources:

• Google Reviews
• Trustpilot
• Yelp
• Your e-commerce platform
• Social media mentions

Step 2: Configure Sentiment Analysis

{
  "sentiment_threshold": 0.6,
  "categories": ["product_quality", "shipping", "customer_service"],
  "languages": ["en", "es", "fr", "de"],
  "alert_on_negative": true,
  "alert_threshold": 2.5
}

Step 3: Analyze Reviews

POST /api/v1/reviews/sentiment
{
  "product_id": "prod123",
  "time_range": "last_30_days"
}

Response:
{
  "overall_sentiment": 0.82,
  "positive_reviews": 156,
  "negative_reviews": 12,
  "neutral_reviews": 8,
  "key_themes": [
    {"theme": "quality", "sentiment": 0.91},
    {"theme": "shipping", "sentiment": 0.73}
  ]
}

Step 4: Generate AI Responses

POST /api/v1/reviews/generate-response
{
  "review_text": "Great product but shipping was slow",
  "review_rating": 4,
  "response_tone": "apologetic"
}

Step 5: Monitor Review Metrics

• Average rating trends
• Sentiment score over time
• Response rate
• Review volume